Sportbet Privacy Policy — Your Information Is Completely Safe With Us

1Introduction & Scope

Sportbet (sportbet-baji.com) is an online Sports Betting platform serving users in Bangladesh. This privacy policy explains how Sportbet handles your personal data.

This Privacy Policy applies to anyone who visits the Sportbet website, creates an account, uses our betting services, or accesses our mobile app. We believe transparency about data is the most important foundation for user trust.

• This policy applies to all use of Sportbet across any device or channel.
• If the policy changes, an updated date and notice will be provided.
• We do not collect any information from individuals under the age of 18.

2What Types of Information We Collect

Sportbet collects several types of data, which can broadly be divided into two categories — what you provide directly and what is collected automatically.

We only collect information that is necessary to provide our services. Collecting excessive or unnecessary data is against our policy.

3How We Collect Your Information

Sportbet collects your data in several ways. You should have a clear understanding of each method.

• Information You Provide Directly: Information you provide when filling out the registration form, updating your profile, submitting payment details, contacting support, or participating in promotions.
• Automatic collection: When you browse Sportbet, cookies, log files, and web beacons automatically record certain information.
• Payment Providers: When you transact via bKash, Nagad, or Rocket, we receive limited transaction details only — not your full financial information.
• Analytics Tools: Anonymous analytics data is collected to understand website performance and user behavior.
• Identity Verification: As part of the KYC (Know Your Customer) process, you may be required to submit a photo or scan of your identity document.

4How We Use Your Information

Sportbet uses your information for specific, legitimate purposes only. We never misuse your data.

• Account Management: To handle registration, login, password resets, and account security.
• Payment processing: To process deposits and withdrawals accurately and maintain transaction records.
• Identity Verification: To meet legal obligations, verify age, and prevent fraud.
• Customer support: To handle your questions, complaints, and support requests.
• Personalized Experience: To show you betting offers, sports events, and promotions tailored to your preferences.
• Security measures: To detect suspicious activity and keep accounts and the platform secure.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.
• Responsible Betting: To identify signs of addiction and provide timely support.

5Data Sharing Policy

Sportbet is very careful about sharing your personal data with third parties. Information is only shared in the specific circumstances outlined below.

• Payment Providers: Limited financial information is shared with bKash, Nagad, or Rocket solely to process your transactions.
• KYC Partner: Required information may be shared with approved verification partners as part of the identity verification process.
• Legal authority: We may be required to share information in response to lawful requests from government or regulatory authorities.
• Fraud Prevention: Information may be disclosed to relevant authorities if cybercrime or money laundering is suspected.

6Cookie Policy

Sportbet uses cookies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Required for login sessions, security tokens, and core site functionality. Disabling these cookies will prevent the site from working properly.
• Preference Cookies: Stores your language preference, theme settings, and other personalization options.
• Analytics cookies: Collects anonymous usage statistics to help improve the service.
• Cookie Controls: You can delete existing cookies or block new ones at any time through your browser settings.

All browsers offer cookie management options. However, disabling essential cookies may limit certain features on Sportbet.

7Data protection measures

Sportbet uses industry-standard security technology to keep your data safe. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmitted between your browser and Sportbet's servers is secured with 256-bit SSL encryption.
• Data encryption: Stored personal and financial data is protected with AES encryption.
• Two-Factor Verification: Two-Factor Authentication (2FA) is available for added account security.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access user data, and every access is logged.

8Your rights

As a Sportbet user, you have important rights regarding your personal data — rights we fully respect.

• Right to Access: You can request to see exactly what information Sportbet holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: Under certain conditions, you can request that your personal data be deleted.
• Right to Restrict Processing: In certain circumstances, you can request that we restrict how your data is used.
• Right to Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to object: You can object to your data being used for specific purposes.

To exercise these rights support@sportbet-baji.com Send us an email at the address provided. We will do our best to respond within 30 days.

9Data retention period

Sportbet does not retain any data longer than necessary. Retention periods vary depending on the type of information.

• Account information: Retained for as long as your account is active. After closure, kept for up to 5 years as required by law.
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Even after account closure, data may be retained for up to 5 years to meet legal obligations.
• Betting History: Retained for 3 years for dispute resolution and regulatory compliance.
• Cookie & log data: Typically deleted automatically after 90 days, up to a maximum of 1 year.

10Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

• Email: support@sportbet-baji.com
• Response Time: We typically respond within 3–5 business days.
• Language: You can contact us in both Bangla and English.